Refund policy

Returns and Refund Policy for Digital Products

Once a digital product has been purchased and delivered, it cannot be returned, exchanged, or refunded. This policy applies to all digital products, including but not limited to pdf patterns, software, downloadable files, digital subscriptions, and online courses.

Please ensure that you carefully review all product details before making your purchase. If you have any questions about a digital product, feel free to contact me before completing your purchase.

We strive to provide accurate descriptions and previews of all digital products to help you make informed decisions. Your satisfaction with our products is important to us, and we are here to assist you with any inquiries you may have.

Thank you for understanding our policy regarding digital products. If you require further assistance, please do not hesitate to reach out to us.

Returns and Refund Policy for Handmade Garments

At Friday Knits, we take pride in creating high-quality handmade garments. We want you to be completely satisfied with your purchase, and we've established the following returns and refund policy to ensure a seamless shopping experience:

Construction Faults

If you receive a product with a construction fault or defect not previously mentioned, please contact us within 14 days of receiving your order. We will work with you to arrange an exchange, repair, or refund, depending on the nature of the issue. Please note that you should provide clear images of the fault to assist us in understanding the problem.

Imperfections due to Handcrafting

It's important to understand that all our products are handmade, which means they may exhibit minor imperfections. These imperfections are a testament to the uniqueness and individuality of each item. We encourage you to appreciate the craftsmanship that goes into creating our garments, knowing that no two pieces are exactly alike.

Pre-Purchase Inquiries

We encourage you to contact us with any questions or concerns you may have about our products before making a purchase. We're here to assist you in making an informed decision to ensure your satisfaction.

Responsibilities and Fees

All products at Friday Knits are meticulously examined before they are shipped to you. However, in the event of a return, exchange, or change of address, please be aware of the following responsibilities and fees:

  • Return Shipping: If you wish to return an item for a reason other than a construction fault, the responsibility is on the customer to covering the return shipping costs.

  • Undelivered Items: If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any additional shipping fees to re-ship the package.

  • VAT and Taxes: Any Value Added Tax (VAT), taxes, or customs duties associated with your purchase are the responsibility of the customer.

Contact Us

If you have any questions or concerns about our returns and refund policy, or if you need assistance with a return or exchange, please feel free to contact us or to reach out to us at hellofridayknits@gmail.com.